StayMatcher — staymatcher.in

Version 1.0 · Effective 18 August 2026

StayMatcher is an accommodation matching platform operating in India at staymatcher.in.

Contact: ragul@staymatcher.in · 76049 59096

These Terms have two parts. Part A applies to guests. Part B applies to accommodation partners. Sections 1 and 2, and sections 26 to 32, apply to both.

By creating an account, submitting a request, sending a quote or accepting an offer, you agree to these Terms.

1. Words we use

"StayMatcher", "we", "us" — the platform at staymatcher.in and the person who operates it.

"Property" — an independent accommodation business on StayMatcher: a hotel, resort, homestay, villa, farm stay, camp, serviced apartment or similar. Properties are separate businesses. They are not owned, managed, employed or controlled by StayMatcher.

"Request" — the stay requirement a guest submits.

"Offer" (called a "quote" by properties) — a priced response from a Property to a Request, made on that Property's own terms, carrying an expiry date and time set by that Property.

"Confirmed Stay" — a stay confirmed under section 8.

"Stay Reference" — the unique reference we create for a Confirmed Stay.

2. What StayMatcher is

2.1. StayMatcher works differently from a listing site. You do not browse hundreds of properties. You describe the stay you want, and properties that offer that kind of stay respond with their own priced offers.

2.2. StayMatcher is not an accommodation provider. We do not own, operate or control any Property. We do not supply accommodation. We do not set prices. We do not decide availability. We do not hold rooms.

2.3. The accommodation is supplied by the Property, under a contract between the guest and that Property. StayMatcher is not a party to it.

PART A — FOR GUESTS

3. Your account

3.1. You must be at least 18 to create an account, submit a Request or accept an Offer. Every adult guest on a Request must be at least 18. Where a Request is for a couple, both must be at least 18.

3.2. Children may be included as accompanying guests. The account holder is responsible for them, for the accuracy of their details, and for their conduct at the Property.

3.3. Signing in. You can create an account with an email address and password, or by continuing with Google. If you use Google, we receive your name, email address and account identifier from Google. We never receive your Google password.

3.4. Where you register with a password, we ask you to verify your email address before you can use the platform.

3.5. Keep your password confidential and tell us promptly if you think your account has been used without your permission. Your account is personal to you.

3.6. Accurate information matters. The offers you receive depend entirely on what you tell us. Wrong dates or guest numbers produce offers that do not fit, and can lead to a Property declining you on arrival.

4. Requests

4.1. You describe the stay you are looking for — destination, dates, guests, budget, type of stay, and anything else that matters.

4.2. We review each Request before sending it to properties. We may ask you to clarify it, or decline to send it out if it is unclear, incomplete or does not appear genuine.

4.3. We send it to properties in that destination that offer the type of stay described. We do not promise that any property will respond, or that you will receive any particular number of offers. Some Requests receive several. Some receive none.

4.4. We may close a Request that has been open for a long time, or where the check-in date has passed. You can submit a new one at any time.

5. Offers

5.1. A Property that wants to respond sends us a quote. Every quote must state the property, the room or unit type, the number of units, the total price and what it is based on, how tax is treated, the meal plan, check-in and check-out times, what is included, what is not, the Property's cancellation, refund and no-show terms, its payment terms, and an expiry date and time set by that Property.

5.2. A Property may send more than one offer on the same Request — for example, two room types within your budget.

5.3. We review every offer before you see it. We check it is complete and readable. We do not write, edit, price or alter an offer. Where something is missing we send it back to the Property to correct. What you see is the Property's own offer.

5.4. Prices are set by the Property. StayMatcher does not set, negotiate, mark up or discount any price, and does not claim that an offer is the lowest price available anywhere.

6. Expiry

6.1. Every offer carries an expiry date and time chosen by the Property, shown to you in Indian Standard Time.

6.2. You can accept at any point before that moment, and not after it. Expiry is applied automatically by the platform. Once an offer has expired, neither the Property nor StayMatcher can accept it.

6.3. A Property may withdraw an offer before you accept it — for example, if the room has since been taken elsewhere. We will let you know. An offer you have already accepted cannot be withdrawn: see section 10.

6.4. A Property cannot change an offer once sent. To change anything it must withdraw and send a new one, with a new expiry.

6.5. If an offer expires, it can no longer be accepted. You are welcome to submit a fresh Request for the same stay.

7. Reading an offer before you accept

7.1. Before you accept, we show you the full offer — property, dates, room type, price, inclusions, exclusions, and the Property's cancellation, refund, no-show and payment terms.

7.2. Please read those terms. They differ from one Property to another. The terms on the offer you accept are the terms that govern your stay. Do not accept an offer unless you intend to take the stay.

8. Acceptance and confirmation

8.1. This is the central rule of StayMatcher:

An offer is the Property's confirmation, given in advance and held open until the expiry the Property itself set. When you accept an offer before it expires, your stay is confirmed.

8.2. There is no separate confirmation step by the Property afterwards. A Property does not get a second opportunity to approve or decline because you accepted while its offer was valid. It confirmed those terms when it sent the offer.

8.3. You accept by selecting "Accept this offer". That action confirms the stay and forms a contract between you and the Property, on the terms of that offer.

8.4. When you accept, we record your Stay Reference, the offer exactly as you accepted it, and the date and time of acceptance. That record is what we rely on if a question arises later.

8.5. What you receive. Your Stay Reference, the property name and contact details, your dates, the room type, the price, what is included, and the Property's cancellation, refund, no-show and payment terms.

8.6. What the Property receives. Your name and mobile number, guest count and composition, dates, arrival time, any special or accessibility needs you told us about, and your Stay Reference. The Property receives none of your contact details before this point — see section 14.

8.7. Accepting an offer ends the other offers on that Request. You cannot hold two Confirmed Stays for the same Request.

9. Cancellation, refunds and no-shows

9.1. The Property's terms govern. The cancellation, refund and no-show terms shown on the offer you accepted are the terms that apply. StayMatcher does not impose a single cancellation policy across all properties, and does not override a Property's legitimate terms. That is why we show them in full before you accept.

9.2. Every offer must state them. An offer without cancellation, refund and no-show terms is sent back to the Property and is never shown to you. We do not write those terms on a Property's behalf.

9.3. Cancelling. Tell us as well as the Property, quoting your Stay Reference, so we have a record of when you cancelled. The Property's stated terms then apply.

9.4. Refunds. Where a refund is due under the Property's stated terms, it is paid by the Property directly to you. We hold none of your money — see section 12.

9.5. If you do not arrive, the Property's stated no-show terms apply. We may ask you to confirm at check-in that you have arrived; doing so gives us a dated record if a Property later claims you did not.

9.6. If the Property cancels. A Property may not cancel a Confirmed Stay because it changed its mind, found a better price, or gave the room to someone else. It may cancel only where something genuinely outside its control prevents the stay, or the property is genuinely unfit to be occupied. Overbooking, staffing problems and deferred maintenance are not events outside its control. Anything else is a breach, and section 10 applies.

9.7. Date changes are not currently supported on the platform. A change is a cancellation under the Property's terms, followed by a new Request. If a Property agrees a change with you directly, that is between you and the Property, and we cannot record or enforce it.

10. If a Property does not honour a Confirmed Stay

10.1. When a Property sends an offer, it is committing to what that offer says. If you accepted before expiry, it is expected to honour it.

10.2. The following are breaches by the Property of its agreement with us:

• refusing to honour a Confirmed Stay;
• saying the room is unavailable, where you accepted before expiry;
• asking for a higher price than the one you accepted;
• providing materially different accommodation — a different property, a different room category, a stated inclusion missing, or a stated accessibility or special need not met;
• changing material terms after you confirmed;
• refusing a refund clearly due under its own stated terms.

10.3. Any amount demanded above the price you accepted forms no part of your Confirmed Stay. You are not obliged to pay it. Tell us.

10.4. What we do. We check our record of the offer as you accepted it, contact the Property, require it to honour what it committed to, and act against it where it does not — a warning, reduced priority, suspension, or removal from StayMatcher. Where you would rather move, we will put your Request back out to other properties as a priority.

10.5. What we cannot do. We are not the accommodation supplier. We cannot compel a Property to give you a room, and we cannot compel it to pay you money. We do not book alternative accommodation ourselves, and we cannot promise an alternative will be available.

10.6. We may, at our discretion, offer a goodwill gesture or other assistance in an individual case. That is decided case by case. It is not an admission of liability, it does not create an entitlement, and it does not set a precedent.

10.7. Nothing in this section limits your rights against the Property directly, or your rights under the Consumer Protection Act 2019.

11. Your responsibilities

11.1. You agree to give accurate information, read an offer before accepting it, accept only when you intend to take the stay, pay the Property under the terms you accepted, follow the Property's house rules and applicable law during your stay, and treat property staff and our team with courtesy.

11.2. You agree not to submit Requests you do not intend to follow through, use another person's identity, use StayMatcher unlawfully or to defraud a Property, copy or scrape content from the platform, interfere with the platform, or abuse or harass anyone through it.

12. Payment

12.1. You pay the Property directly. Payment is made to the Property, at the property, under the payment terms stated on the offer you accepted.

12.2. StayMatcher does not currently process payments. We do not collect, hold, settle or refund any payment for accommodation. No deposit, advance, token, booking fee, holding fee, convenience fee or service fee is payable to StayMatcher by you. If anyone asks you to send money to StayMatcher, it did not come from us — please tell us immediately.

12.3. StayMatcher is free to you. Submitting a Request, receiving offers and accepting an offer cost you nothing.

12.4. Any receipt, bill or invoice for your stay is issued by the Property, which is the business supplying the accommodation.

12.5. Payment does not confirm your stay. Your stay is confirmed by your acceptance under section 8. Payment is a separate obligation you owe the Property.

12.6. Online payment in future. We intend to introduce an online payment option. We will publish updated payment terms and tell you before they apply to you. Confirmation will continue to work as described in section 8.

13. Content

13.1. The StayMatcher name, logo, design and software are ours.

13.2. Property photographs and descriptions are supplied by the properties themselves, which are responsible for their accuracy and for holding the rights to them. To report content that infringes your rights, write to ragul@staymatcher.in.

13.3. You keep ownership of what you write in a Request. You allow us to use it to operate the service, and in anonymised, aggregated form to improve how our matching works. We do not publish or sell your Requests.

14. Your information

14.1. How we handle your information is set out in our Privacy Policy.

14.2. Contact masking. Properties do not receive your name, phone number, email address or any other contact detail when they receive your Request or while preparing an offer. Your contact details go only to the one Property whose offer you accept, and only when you accept it.

14.3. Properties may contact you only about your Confirmed Stay. They are not permitted to add you to a marketing list, send you promotional messages, or contact you about anything else, including after your stay. If one does, tell us — it is a breach of its agreement with us.

15. Suspension and termination

15.1. You may close your account at any time. That does not cancel a Confirmed Stay; cancel it separately.

15.2. Where you breach these Terms we may warn you, limit your use of the platform, suspend your account or close it. We will normally warn you first, except where there is fraud, a safety risk or unlawful conduct.

16. Liability

16.1. We are responsible for operating StayMatcher with reasonable care and skill, and for doing what section 10.4 says we will do.

16.2. We are not responsible for the accommodation itself, or for the acts and omissions of a Property — the condition of the property, the standard of service, safety at the property, the accuracy of the information a Property gives about itself, its pricing, its availability, or its compliance with its own legal obligations.

16.3. Where we are found liable to you, our total liability in respect of a stay is limited to the greater of ₹1,000 and the commission we actually received in respect of that stay. We are not liable for indirect or consequential loss, or loss of profit or enjoyment.

16.4. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Nothing here affects your rights under the Consumer Protection Act 2019.

16.5. You will indemnify us against losses and reasonable costs we incur from your fraudulent or unlawful use of StayMatcher, or damage you or your guests cause at a Property.

PART B — FOR ACCOMMODATION PARTNERS

This Part applies to accommodation businesses using StayMatcher. Sections 1, 2 and 26 to 32 also apply.

17. Binding from acceptance

17.1. These Terms are binding from the date you accept them, whether by ticking the acceptance box on our onboarding form or confirming acceptance in writing. No physical signature is required.

17.2. Commission provisions take effect only on 30 days' written notice from us — see section 24. Every other provision applies from acceptance.

18. What we do and do not ask of you

18.1. We are not your agent. We do not sell your accommodation, do not contract with the guest on your behalf, and are not a party to the contract between you and the guest.

18.2. We do not set your prices, and we do not require rate parity. What you charge on other channels is your decision. We do not run discounts or campaigns using your rates.

18.3. No listing fee, no subscription, no exclusivity.

18.4. Visibility is not sold. Every relevant property receives the enquiry.

19. Your eligibility

19.1. You confirm that you operate the property lawfully and hold every registration, licence, permission and consent the law requires for your category of accommodation in your location. We do not collect those documents; you warrant that you hold them and will produce them on request.

19.2. You will tell us promptly if any licence or permission is suspended, revoked or not renewed.

19.3. You will give us accurate details of your property and keep them current, and tell us at onboarding whether you are registered under GST. StayMatcher charges no GST and issues no tax invoices.

20. Enquiries and quotes

20.1. An enquiry contains no guest contact details. You receive destination, dates, guest count and composition, budget, type of stay, stated preferences, purpose of the trip where given, any special or accessibility needs stated, and a reference number.

20.2. You are never obliged to quote. Not quoting is not a breach.

20.3. You must not use an enquiry for any purpose other than deciding whether to quote and preparing that quote.

20.4. Every quote must contain the items listed in section 5.1, including your cancellation, refund and no-show terms. These cannot be left blank. We will never write them for you or supply a default on your behalf — they are yours, and they are what the guest accepts.

20.5. Your quote must be accurate and genuine. The price must be one you will honour, the availability must be real, and the inclusions must be things you will provide.

20.6. You cannot attach or link separate terms of your own to a quote. Only what appears in the quote binds the guest, and only that is what we can enforce for you.

20.7. We review every quote before it reaches the guest. We check it is complete and readable. We do not write, edit, price or alter it. Where something is missing we send it back for you to correct. We may decline to publish a quote that is incomplete, unclear or does not appear genuine.

21. Expiry, availability and withdrawal

21.1. You set the expiry on every quote. The platform enforces it automatically. Once it passes, the guest cannot accept, and neither can we.

21.2. You are holding the accommodation for the whole period you set. When you submit a quote you confirm it is available and will remain available until the expiry you chose. Choose that period deliberately. A long expiry on a room you also have on sale elsewhere is the most common way this goes wrong.

21.3. Withdrawal. You may withdraw a quote at any time before a guest accepts it. Withdraw as soon as anything changes — if the room goes on another channel, withdraw immediately rather than waiting. Withdrawal takes effect when it is recorded on the platform. Anything a guest accepts before that moment is a Confirmed Stay.

21.4. Withdrawing before acceptance is the correct thing to do and is not a breach. Failing to withdraw, and then turning away a guest who accepted, is.

21.5. You cannot edit a submitted quote or extend its expiry. Withdraw it and submit a new one, which carries a new expiry.

22. Confirmation — the central rule

22.1.

Your quote is your confirmation, given in advance and held open until the expiry you set. When the guest accepts it before it expires, the stay is confirmed.

22.2. There is no second confirmation step. You do not approve the stay again after the guest accepts. You gave that approval when you sent the quote.

22.3. On acceptance, a contract for the accommodation is formed between you and the guest, on the terms of your quote. StayMatcher is not a party to it.

22.4. On acceptance you receive the guest's name and mobile number, guest count and composition, dates, arrival time, any special or accessibility needs stated, and the Stay Reference.

22.5. You are expected to honour a Confirmed Stay. You must not refuse it, claim the accommodation is unavailable where the guest accepted before expiry, ask for a higher price than the one accepted, provide materially different accommodation, or change any material term after confirmation.

22.6. We keep a record of every quote as it was accepted. That record is what we use to decide any question about what was agreed — including where a guest claims you promised something you did not.

23. Cancellation, refunds and guest information

23.1. Your stated terms govern the Confirmed Stay. We do not impose our own cancellation policy and do not override your legitimate terms.

23.2. You must apply your own stated terms correctly. Refusing a refund your own terms clearly require, or charging a fee your terms do not permit, is a breach.

23.3. You may cancel a Confirmed Stay only where something genuinely outside your control prevents it, or the property or unit is genuinely unfit to be occupied, and you can evidence it. Overbooking, staffing shortages and deferred maintenance are not events outside your control. This overrides anything to the contrary in your own quoted terms.

23.4. Guest information — you may use it only to host and coordinate that Confirmed Stay. You must not sell, publish or pass it to anyone else; add the guest to any marketing list, database or broadcast group; send promotional messages at any time, including after the stay; or contact the guest about anything other than the Confirmed Stay.

23.5. You may keep records your own legal obligations require — a guest register, tax records and similar. Everything else must be deleted once it is no longer needed for the stay. You must keep guest information secure and tell us within 24 hours if it is lost or exposed.

23.6. You are an independent business and are responsible for your own compliance with the Digital Personal Data Protection Act 2023 in respect of information you hold.

23.7. Breach of 23.4 or 23.5 is a ground for immediate suspension.

24. Commercial terms

24.1. What you pay today: nothing. No listing fee, no subscription, no fee per enquiry, no fee per quote, and zero commission during the founding-partner period.

24.2. What you will pay later. We are telling you now rather than after you have joined, because a commission introduced as a surprise is not a fair way to run a partnership.

Commission becomes payable only on 30 days' written notice from us. The rates are already fixed:

24.3. The founding rate is locked to the property, not to a period. If you are among the first 50 in your destination, your rate stays 10%.

24.4. Commission is payable only on a Confirmed Stay that actually takes place. Nothing is payable on an enquiry, a quote that is not accepted, a quote that expires, a quote you withdrew before acceptance, a stay cancelled under your own stated terms, or a stay prevented by a genuine event outside your control.

24.5. While the guest pays you directly, commission is invoiced monthly in arrears and payable within 15 days. You will report the outcome of Confirmed Stays — took place, cancelled, or no-show — when we ask.

24.6. Payment for the stay. The guest pays you directly, at the property, under the payment terms in your quote. StayMatcher does not currently collect, hold, settle or refund any payment for accommodation. Nothing is held back, because we never receive it. You are responsible for collecting payment, for any receipt or invoice, and for all taxes arising on the accommodation you supply.

24.7. Online payment in future. We intend to introduce an optional online payment method. It will be optional for you. Gateway charges will be borne by you and deducted at settlement, and where a guest raises a chargeback the economic loss sits with you. We will give you notice and settlement terms in writing before any of this applies.

24.8. Change in tax treatment. If StayMatcher becomes liable for any tax on the accommodation supplied through the platform, we may, on 30 days' written notice, require quotes to be stated inclusive of that amount, or adjust the commercial terms accordingly. No tax is charged by StayMatcher today.

24.9. Goodwill payments. Where we make a goodwill payment to a guest because you did not honour a Confirmed Stay or did not apply your own stated terms, that amount is recoverable from you, by set-off against commission or as a debt. We will tell you first and give you the chance to resolve it yourself.

24.10. We may change this section 24 on 30 days' written notice. If you do not accept a change you may terminate within that period at no cost.

25. Enforcement, content, term and liability

25.1. Enforcement. Warning → reduced priority → suspension → removal from StayMatcher. We may suspend or remove you immediately, without warning, where there is fraud or dishonesty, a safety risk to a guest, misuse of guest information, a second failure to honour a Confirmed Stay within 90 days, or operation without a licence the law requires.

25.2. Suspension or removal does not release you from a Confirmed Stay. Every stay already confirmed must be honoured, including one falling after these Terms end.

25.3. Content. You supply your own descriptions and images. You warrant that you own them or hold the rights, that they depict your actual property and the actual accommodation offered, and that they are current within the last 12 months. You grant us a non-exclusive, royalty-free licence to use them to operate and promote StayMatcher, including in marketing and on social media. You indemnify us against any claim that content you supplied infringes a third party's rights.

25.4. Term. Either of us may end these Terms on 30 days' written notice. We may end them immediately for a reason in 25.1, or for a material breach you have not put right within 14 days of being asked to. Sections 23.4, 23.5, 24.9, 25.3, 25.5 and 26 to 32 continue after termination.

25.5. Liability. We are responsible for operating the platform with reasonable care and skill. We are not responsible for the volume of enquiries you receive, whether any guest accepts your quote, a guest's conduct, or a guest's failure to pay you. Our total liability to you in any 12-month period is limited to the commission we actually received from you in the preceding 3 months, or ₹5,000 where none has been received. You indemnify us against claims arising from the accommodation and services you supply, content you supply, your tax and licensing obligations, your use of guest information, and your breach of these Terms.

25.6. Nothing here creates a partnership, joint venture, agency or employment relationship.

GENERAL — APPLIES TO EVERYONE

26. Complaints and grievances

26.1. Write to ragul@staymatcher.in or call 76049 59096, quoting your Stay Reference where the complaint concerns a stay.

26.2. Complaints reach the Grievance Officer. We acknowledge within 24 hours and aim to resolve within 15 days.

26.3. Nothing here limits your right to approach a Consumer Disputes Redressal Commission, including one where you reside, under the Consumer Protection Act 2019.

27. Changes to these Terms

We may change these Terms. The version number and effective date above will change, and where a change materially affects you we will tell you before it takes effect. A change does not affect a Confirmed Stay already in place — the terms in force when it was confirmed continue to apply to it.

28. Assignment

We may transfer our rights and obligations under these Terms to a company or other entity established to operate StayMatcher, on written notice to you. You may not transfer yours without our written consent.

29. Force majeure

Neither party is responsible for a failure caused by an event genuinely outside its control — natural disaster, epidemic, civil disturbance, government action, or a general failure of communications or power. Overbooking, staffing shortages, deferred maintenance and commercial difficulty are not such events.

30. Electronic records

These Terms are an electronic record. Acceptance online is valid and binding and does not require a physical signature.

31. Severability

If a provision is found unenforceable, the rest continues to apply.

32. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Chennai have jurisdiction over disputes arising from them. For accommodation partners, that jurisdiction is exclusive. For guests, this does not affect your right to bring proceedings before a consumer forum where you reside, or any other right under the Consumer Protection Act 2019.

Terms & Conditions, version 1.0, effective 18 August 2026. StayMatcher · staymatcher.in